Service status
Last updated: 26 July 2026
How PosSwift behaves when something goes wrong on our side, and how we tell you about it.
What actually depends on us
This is the important part: selling does not. The till is designed so that an outage on our infrastructure cannot stop you taking money.
| Function | Needs our servers? |
|---|---|
| Ringing up a sale | No |
| Printing a receipt | No |
| Scanning a barcode | No |
| Stock movements and ledger writes | No |
| Reports on local data | No |
| Starting the 14-day trial | Yes, on first launch |
| Activating or renewing a licence | Yes |
| This website | Yes |
If our services are down
An already-activated installation keeps working normally. Licence checks are designed to tolerate our servers being unreachable — the application does not lock you out because it briefly cannot phone home.
What is affected during an outage is first-time trial activation, licence changes, and this website.
How we communicate incidents
- We monitor our services continuously and are usually aware of a problem before it is reported.
- For anything affecting activation or billing, we email affected customers directly.
- For a significant or extended incident, we publish a short write-up afterwards explaining what happened and what we changed.
- You can always reach a human at Contact@PosSwift.com.
A live, automatically updated status dashboard is on our roadmap but is not published yet. Until it is, this page and email are how we keep you informed — we would rather say that than point you at a page that does not exist.
Reporting a problem
Email Contact@PosSwift.com. Telling us what you were doing, what you expected, and what happened instead gets you a useful answer far faster than a description of the symptom alone. If the till itself is misbehaving, note whether it was online or offline at the time.